Terms of Service and Privacy Policy

By using this website to book service or calling us to schedule you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.

Serene Cleaning Services LLC offers estimates for cleaning services based on: (1) the service requested by the client, (2) the total square-footage of the structure to be cleaned, (3) any requested additional services, and (4) the condition of the property the client is requesting to be cleaned. The condition of the property is provided by the client using a sliding “rating point” scale: 1 = extremely dirty, 5 = average, and 10 = spotless. The sliding scale is defined according to the terms and home rating scale and guide provided on the Serene Cleaning Services LLC website which can be found at https://www.serenecleaningservicesllc.com/homeratingsguide and which are incorporated in this Agreement as if fully set forth herein. The ratings guide and all other content on the website are subject to change at any time without notice. Serene Cleaning Services LLC will then provide the Client with an estimate of the cost for requested services at the property. Any estimate is subject to change and is not binding upon Serene Cleaning Services LLC.  

 

Client authorizes Serene Cleaning Services LLC to utilize any billing and financial information provided by the Client to Serene Cleaning Services LLC for purposes of collection of amounts owed. Within twenty-four (24) hours prior to provision of services, Client hereby authorizes Serene Cleaning Services LLC to contact Client’s financial institution for purposes of verifying availability of funds, and pre-authorization of a charge in the amount of the estimate. Client likewise authorizes Serene Cleaning Services LLC to utilize any and all financial information provided by Client to Serene Cleaning Services LLC for purposes of withdrawal and transfer of funds to Serene Cleaning Services LLC in an amount owed to Serene Cleaning Services LLC, for any services provided, or in the amount of cancellation fees charged. Total funds withdrawn may exceed the estimate provided to the Client.

 

When the Serene Cleaning Services LLC staff arrive at the job location, on the scheduled date of cleaning, if the client underestimated the condition of the property the total amount charged will be more than the original estimate.  By scheduling Serene Cleaning Services LLC services client agrees to pay the estimate amount, and any cancellation fees. All sums which are unpaid by the client for more than 30 days after services are rendered shall accrue interest at a rate of 15% per annum.  If you book a discount recurring cleaning and cancel after the first cleaning, you will be charged the one time cleaning price rate.

 

1. Client Agrees that Serene Cleaning Services LLC shall, at the time of provision of services, perform an assessment of the premises to be cleaned, and if, in Serene Cleaning Services LLC’s sole discretion, Serene Cleaning Services LLC determines that Client has underestimated the condition of the property to be cleaned, Serene Cleaning Services LLC may, without notice to the Client, provide cleaning services and then charge the client in accordingly per the home ratings guide. Serene Cleaning Services LLC will not charge a client more than $1,500.00 in excess of the estimate amount without prior approval.

2. Client Agrees that, Serene Cleaning Services LLC may charge Client a cancellation/postpone/reschedule fee of $150 according to the following schedule if the appointment is cancelled/postponed/rescheduled in less than 48 hours before the appointment time and date.​

3. The client must provide 24-hour notice to Serene Cleaning Services LLC if any special, unique, unusual, cleaning methods or cleaning products must be used on delicate, fragile, antique, or sensitive items or surfaces. If no notice is provided by the client, and  damages any delicate, fragile, antique, or sensitive surfaces in the normal course of their cleaning practices, the client agrees that Serene Cleaning Services LLC will not be liable to replace or repair the damaged item or surface, and hereby releases any and all claims for damages and agrees to indemnify and defend Serene Cleaning Services LLC against any claim for damages which may arise as a result of damage to property as provided in this Sentence.

4. Serene Cleaning Services LLC does not offer a satisfaction guarantee beyond 24 hours, or if the client signs their signature on our booking app on the cleaning technicians cellular device, agreeing that the service is complete and satisfactory. Or if there are pets in the home that have access to the interior home, or if anyone besides the client that booked had access to the home.  If the client is not satisfied with the service received, they must report the issue and provide photographic evidence to Serene Cleaning Services LLC within 24 hours of the completion of the service under the terms above. Serene Cleaning Services LLC will then evaluate the property and the work performed and issue a reclean within 48 hours of the initial service to correct the alleged deficiency, or extend a credit on a future cleaning, or apply a reasonable refund as determined appropriate by Serene Cleaning Services LLC in its sole discretion, or uphold the quality of work provided and take no further action.

 

1. Limitation of Services. Serene Cleaning Services LLC will not, under any circumstances: lift, move, slide heavy furniture that requires two or more people, or exceeds 30 pounds in weight,  reach heights in excess of a two-step ladder, clean the front of TVs or computer screens, clean carpets (beyond vacuum), clean bio-hazardous substances (i.e., feces, blood, etc.), clean infested properties (i.e., rodents, insects, mold etc.), move appliances that are connected to gas, electricity or water, clean custom light fixtures, chandeliers, complex or fancy light fixtures,  inside China Cabinets, plant shelves, remove hard water stains or provide service clients who are, in Serene Cleaning Services LLC’s sole discretion, disrespectful or offensive to Serene Cleaning Services LLC staff.

2. Serene Cleaning Services LLC offers an exhaustive list of services offered within the clients requested level of cleaning, and an exhaustive list of extra services available for an additional charge. Any services that are not included on the lists of services offered are unavailable, and will not be included in any scheduled services.

3. Limitation of Liability. In no event will Serene Cleaning Services LLC be liable, whether in contract, warranty, tort (including negligence), products liability, strict liability, or other, to any person for any damages, including but not limited to, direct, indirect, incidental, special, exemplary, punitive, or consequential damages, arising out of or in connection with any cleaning services, and Client hereby specifically releases Serene Cleaning Services LLC from the same, and agrees to indemnify and defend Serene Cleaning Services LLC from any such claim which may arise. If an award of damages is deemed appropriate by the judiciary, the maximum damages to be paid by Serene Cleaning Services LLC will be limited to the amount of the original estimate Serene Cleaning Services LLC provided for the cleaning services.

4. You agree to indemnify, defend and hold harmless Serene Cleaning Services LLC, its affiliates, shareholders, agents, licensors, and suppliers together with their officers, directors, owners, partners and employees, from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from: (a) any violation of these Terms of Use, and (b) any damage resulting from cleaning services.

5. Client has been advised to seek the advice of legal counsel prior to scheduling Serene Cleaning Services LLC services, and by proceeding with the scheduling of Serene Cleaning Services LLC services, the Client manifests that they:

   1. Have exercised or waived their right to seek the advice of legal counsel;

   2. Have read and understood the terms provided herein; and

   3. That they have the authority to contract Serene Cleaning Services LLC for services upon the Property.

6. Dispute Resolution. Any claim brought against or by Serene Cleaning Services LLC must be resolved in Arbitration by the American Arbitration Association, and under its rules and procedures.

7. This Contract shall be governed by Idaho Law.

8. Additional Terms. Serene Cleaning Services LLC failure to enforce the Contract, or any provision herein, shall not be construed as a waiver of any provision or right. If any provision of the Terms of Use is unenforceable, the remaining provisions will be enforced to their fullest extent under Idaho law.

I, the Client, have read and understand this Contract. I have likewise been advised to seek legal counsel with respect to this Contract, and by booking of Serene Cleaning Services LLC services, I do manifest that I have exercised or waived such right and agree to the legally binding terms and limitations of this Agreement.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on BookingKoala's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

   1. modify or copy the materials;

   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

   3. attempt to decompile or reverse engineer any software contained on BookingKoala's web site;

   4. remove any copyright or other proprietary notations from the materials; or

   5. transfer the materials to another person or "mirror" the materials on any other server.

2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by BookingKoala at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on BookingKoala's web site are provided "as is". BookingKoala makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BookingKoala does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall BookingKoala or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BookingKoala's Internet site, even if BookingKoala or a BookingKoala authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on BookingKoala's web site could include technical, typographical, or photographic errors. BookingKoala does not warrant that any of the materials on its web site are accurate, complete, or current. BookingKoala may make changes to the materials contained on its web site at any time without notice. BookingKoala does not, however, make any commitment to update the materials.

6. Links

BookingKoala has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BookingKoala of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

BookingKoala may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to BookingKoala's web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.